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Service Plan During COVID-19: Students: Library Services During COVID-19

COVID-19 Impact on Library Services for Students

To protect the health and safety of students, faculty, staff, and our community from the spread of COVID-19 the university made the decision to move all classes to remote status. The James B. Duke Memorial Library is committed to continuing our support of research and the academic endeavors of our campus community. With the growing pandemic and current public health concerns our goal is to maximize the electronic accessibility of our resources.


Access to Library Spaces
  • ‚ÄčLibrary building closed from August 3-28, 2020
  • Library building will be open for limited services September 8-November 24, 2020
  • Remote access to library resources are available at
  • Archives materials are available upon request
  • Everyone is encouraged to use personal computers/devices  
Reference Services
  • Library Hotline: 704-371-6731,
    • Monday-Thursday, 8:00AM-8:00PM
    •  Friday, 8:00AM-4:00PM
    • Saturday, 2:00PM-6:00PM
    • Sunday, 4:00PM-10:00PM
  • Online Chat Reference Service at
    • Monday-Thursday, 8:00AM-8:00PM 
    • Friday 8:00AM-4:00PM
    • Sunday, 4:00PM-10:00PM 
  • One-On-One Research Consultation by Appointment: Monday-Thursday, 8:00AM-4:00PM
  • E-mail questions to or  
  • IT Support: 704-378-1000 option #9
  • Canvas Student Support: 704-330-1300
  • Limited access to the stacks; books can be checked out 
  • All checked out books must be returned by November 16, 2020.
  • Connect with us via Facebook, Twitter, Instagram and the library website for more details.
Electronic Resources
  • Remote access is available to all JCSU students with a valid username and password.
  • For more details on remote access go to
Request Articles via Interlibrary Loan (ILL)
Course Reserves
  • Materials on reserve are being evaluated; expect information from professors on a case-by-case basis.